Privacy Policy
At CAMELLIA LABS, we are committed to protecting your privacy and ensuring the security of your personal information.
Effective Date: January 1, 2024
Last Updated: January 1, 2024
1. Information We Collect
Personal Information
We may collect the following types of personal information when you interact with our services:
- Contact information (name, email address, phone number, company name)
- Business information (job title, industry, company size)
- Communication preferences and inquiry details
- Account credentials and profile information
Technical Information
- IP address and device information
- Browser type and version
- Website usage data and analytics
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your personal information for the following business purposes:
- Processing and responding to your business inquiries
- Providing product information and technical support
- Managing business relationships and communications
- Improving our products and services
- Complying with legal and regulatory requirements
- Sending relevant business communications and updates
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:
Service Providers
Trusted third-party vendors who assist in our business operations under strict confidentiality agreements.
Legal Requirements
When required by law, regulation, or legal process to protect our rights or comply with authorities.
Business Partners
Certified manufacturing partners and laboratories as necessary to fulfill your business requirements.
Business Transfers
In connection with mergers, acquisitions, or asset sales, with appropriate notice and protection measures.
4. Data Security
We implement robust security measures to protect your personal information:
- Encryption of data in transit and at rest
- Access controls and authentication protocols
- Regular security assessments and updates
- Employee training on data protection practices
- Compliance with industry security standards
5. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability
Request access to your personal information and receive a copy in a portable format.
Correction and Updates
Request correction of inaccurate or incomplete personal information.
Deletion
Request deletion of your personal information, subject to legal and business requirements.
Communication Preferences
Opt-out of marketing communications while maintaining essential business communications.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website:
Essential Cookies
Required for website functionality and security.
Analytics Cookies
Help us understand website usage and improve performance.
Preference Cookies
Remember your settings and personalize your experience.
7. International Data Transfers
As an international B2B company, we may transfer your personal information across borders to:
- Our certified manufacturing partners and laboratories
- Service providers in different jurisdictions
- Comply with international business requirements
Protection Measures: All international transfers are conducted with appropriate safeguards, including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.
8. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes for which it was collected
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain business records as required by law
Typically, business contact information is retained for 7 years after the last business interaction, unless a longer period is required by law.
9. Third-Party Links
Our website may contain links to third-party websites, including:
- Industry publications and research sources
- Regulatory bodies and certification authorities
- Business partner websites
Important: This Privacy Policy does not apply to third-party websites. We encourage you to review the privacy policies of any external sites you visit.
10. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
CAMELLIA LABS Privacy Officer
Email: privacy@camellia-labs.com
Website: www.camellia-labs.com
Response Time
We will respond to your privacy-related inquiries within 30 days of receipt.
Updates to This Policy: We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.